Policies

LATE CANCELLATION POLICY:

In the event you don’t call the office the day before (< 24 hours before appointment); or if you cancel after 11am on Friday for a Monday appointment. Details below are outlined in our Late Cancellation Policy:

  • 2 late cancellations within 12 months equals 1 no-show and will result in notification of the patient reminding them of the policy.
  • 4 late cancellations within 12 months equals 2 no-shows and will result in notification of the patient reminding them of the policy.
  • 6 late cancellations within 12 months equals 3 no-shows and will result in discharge from the practice

NO-SHOW POLICY:

An occurrence is when you do not show up or call to cancel in advance of their appointment.

  • 1st No-Show appointment in 12 months will result in notification of the patient reminding them of the policy.
  • 2nd No-Show appointment within 12 months will result in notification of the patient reminding them of the policy and potential discharge from the practice if a 3rd no-show occurs.
  • 3rd No-Show will result in discharge from the practice.

Payment Policy

The Dermatology Group of the Carolinas participates with most major insurance plans. Before making an appointment, please contact your insurance company directly to determine if you are covered for our services. If we are contracted with your insurance, we collect any co-pay, coinsurance and/or deductible at the time of service. If we are not contracted with your insurance, we will collect in full at the time of service. As a courtesy, we will file the claim for you and your insurance company will reimburse you directly. We accept Visa, MasterCard, Discover, American Express, personal checks and cash. We realize that payment and insurance issues can be confusing, so please feel free to ask any questions you may have regarding this matter.


Notices

i. Notice of Privacy Practices

Notice of Privacy Practices


ii. Nondiscrimination and Accessibility Notice

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Nondiscrimination Statement


iii. Proficiency of Language Notice

Proficiency of Language


iv. Special Needs Patients (assisted living, nursing home, transportation)

Large populations of our patients are disabled and/or elderly, and live in various types of assisted living establishments. These patients must be accompanied by the family member, P.O.A., or responsible party legally designated to authorize treatment and give consent to use and disclose the patient’s health information for any treatments, payment and health care operations. With this understanding, it will not be acceptable for the facility and/or transportation service to drop the patient off to wait for a family member alone in our waiting room.

 

Dermatology Group of the Carolinas understands that patients often require a transportation service to bring them to and from their appointments. We will be more than willing to assist any ambulatory patients in contacting the transportation service at the conclusion of each appointment. However, if the patient arrives in a wheelchair, it is our policy that the patient be accompanied at ALL times by a responsible party other than our staff. The patient’s companion should be capable of meeting any personal needs the patient may have while in our office.


v. No Surprise Act

Under the No Surprises Act, you are entitled to an estimate of your medical bill by your provider if you are currently not insured or are opting not to use insurance.

A Good Faith Estimate is for the total expected cost of any non-emergency items or services that will provided to you. You may dispute your post-care bill if the cost is at least $400 more than your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, please visit www.cms.gov/nosurprises or call 1-877-696-6775.